Recommendations

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Dr. Bibbes is a phenomenal expert in process. He helped our organization streamline our entire workflow, eliminate waste, and improve our overall processing time by over 30%. By applying the principles he taught, we have continued to reduce our processing time, maximize our process flow, and we are currently processing work in 75% less time than we originally had when we first began working with Dr. Bibbes. His principles are tried and true and have continued on in our organization several years after his expert consulting with us. 

Tim Shields, Strategic Account Management – SourceHOV 

I had the pleasure of working with Ted while working for the Office of Secretary of State. Ted and the Governor's Office of Customer Service were strategic partners helping my division find ways to improve our processes and our customer service. Ted's critical analysis and business acumen were instrumental in helping us reduce our wait times in the call center and our order processing times with our examination team. He is a passionate and thoughtful leader with keen insight into streamlining processes. He is an asset to any team! 

Chauncey Newsome, Sr. Program Manager at Cox Communications

Dr. Theodore Bibbes is a wonderful person to work with and he exudes great leadership qualities. I worked with him on the Rapid Process Improvement (RPI) Projects at the Department of Revenue. He has a wealth of knowledge and he is willing to share his knowledge to help other agencies flourish and grow. He has excellent leadership and people management skills. I highly recommend Dr. Theodore Bibbes. 

Charalaina Heard, Executive Level Manager with a Passion for Developing and Leading Cross-Functional Teams

Dr. Bibbes and his team lead a year-long process improvement project for the college. They provided process improvement training for a group of leaders and managers. They conducted a very thorough assessment of processes, records custody, quality control and customer service for an interdisciplinary team that serves students at the college. He is talented, creative, self-motivated and effective. 

Dr. David Bridges, President at Abraham Baldwin Agricultural College 

When we worked together on process improvement at Georgia Perimeter College, Ted Bibbes helped us to understand and apply Lean process improvement on several college processes. Ted was dedicated, listened well and he was a team player. His leadership and guidance were instrumental to our success in understanding and improving our processes. I highly recommend Ted for employment in process improvement, customer service, business management, or consulting.

Patrice Masterson, Director of Human Resources/Leadership and Staff Development at Georgia Perimeter College 

Ted and I worked closely together on a project to identify, quantify, and execute cost improvement ideas in his role as a consultant with Ritchie. He was instrumental in the overall delivery of those cost savings through his project management skills, attention to detail, follow through, and commitment to excellence. He never failed to put in the hard work and long hours needed to deliver the mutually agreed goals (on time) and he was a pleasure to work with as well! 

Jim Davet, Food and CPG Supply Chain Executive

Ted successfully led process improvement teams on two separate occasions for Rollins, Inc. In each instance, he quickly assessed the situation and guided the process participants through Kaizen events, and the development of improved processes. He successfully and professionally provided the leadership and change management expertise needed to help us identify process owners, reduce wasteful efforts, and improve the quality of our processes. I strongly recommend his work, and he will be the first person I call to help us with more process improvement efforts. 

Lee W. Crump, Group Vice President & CIO, Rollins, Inc

I worked closely with Dr. Bibbes on a variety of projects related to process improvement in state government. Whether dealing with prison guards or university presidents, his professionalism, expertise, and people skills enabled him to get results. He is an adept student of organizational behavior and has a unique ability to get the most out of a diverse team. 

Paul Todd, Project Engineer at Georgia Tech Enterprise Innovation Institute 

It is my pleasure to recommend Dr. Ted Bibbes. As program director for Process Improvement at the Governor's Office of Customer Service, Ted was our distinguished subject matter expert in the area of process improvement. He helped to refine and improve the processes not only for OCS, but for several state agencies. His knowledge, expertise, and professionalism helped to redefine the efficiency of several state agencies. The process improvement strategies implemented in agencies such as Department of Driver Services has helped to improve the overall customer satisfaction for many citizens throughout the state. Dr. Bibbes would be an asset to any organization seeking a highly organized professional with a passion for process and commitment to any organization that is fortunate enough to have him as a part of the team. 

Linda Hensel, PVH (Phillips Van Heusen) Experienced facilitator, event coordinator and professional voice over artist. 

I had the pleasure of working with Ted for several years at the Georgia Governor's Office of Customer Service, where some of our best success stories happened under Ted's leadership. Ted brought Lean process improvement techniques and knowledge into state government, helping employees lead the change process and making a significant, measurable difference for the citizens of Georgia. Faster, friendlier, easier -- that was our charge, and Ted was instrumental in delivering. 

Justine Holcomb, APR, Employee Communications & Engagement  

Ted Bibbes is an intelligent and dedicated professional, committed to the principles of quality service. He sponsored and led numerous process improvement teams for the State of Georgia, and earned high professional recognition for his efforts. He is a team-builder and natural collaborator, and a highly effective leader. 

Richard Mallory, Principal Consultant/ Senior Project Manager

Ted is a government professional that cares deeply about the success of the organizations he works with in the State of Georgia. He has an amazing amount of expertise, experience, integrity, and passion for what he does which is only enhanced by his true love for public service. I consider it an honor to partner with Ted and anyone that has the opportunity to work with him is truly fortunate.

Jeffrey Press, Practice Leader, Government Performance at Socrata

Ted has been a great partner to work with on projects. He is very detail oriented and makes educated decisions based on facts and takes calculated risks when necessary.

Jim Alexiou, Director of Restaurants at Fort Lauderdale Harbor Beach Marriott Resort and Spa

Ted is the first person I would call to lead or manage a Lean Process Improvement program. He has a very good understanding of the tools and processes involved as well as the experience to implement them successfully. In addition, he has expertise in a broader range of service quality and delivery improvement techniques and change management. Ted is a great colleague, a joy to work with, and an ethical leader.

Kevin Gecowets, Director, Center for University Learning at Kennesaw State University

Ted and I worked together on several jobs and he was always professional and results orientated. I remember in particular in a major fiber optics components and infrastructure company where we employed Lean principles to improve throughput in a company which had a large backlog of work. I would recommend Ted in this area and also as a project management professional.

Ross Beveridge, Professional Manager

I am not only eager to recommend Ted, but can honestly say that he is an asset to any organization that has the luck to work with him. He has excellent tactical skills (a skill often missed in consulting), and is a solid worker who delivers on time and accurately. 

Mike Collins, Global Business and Presenting Analyst at MTC International Consulting, LLC 

Ted was a student in a doctoral course that I led on Emerging Markets. His outstanding scholarship and class engagement were exemplary. Not only was his academic performance strong, but he also took the concepts and the specifics of the course and made creative, compelling connections to his own professional work and research interests. 

Wayne Lord, President, World Affairs Council of Atlanta and Professor, International Executive Education at Georgia State University(retired)

Ted was a student in my Quantitative Methods class in the Executive Doctoral program here at Georgia State University and he did very well in this subject. We covered a lot of quant tools for testing research models and Ted convincingly demonstrated that he had mastered this material, for which he received an "A" for the semester course.

Dr. Detmar Straub, Professor at GSU

Ted was an excellent student, committed and diligent. In a very difficult program, Ted kept on schedule, produced high quality work and finished the program within the scheduled time. He got along very well with his fellow students in the cohort. I recommend him quite strongly!

Maury Kalnitz, Director of the Executive Doctorate Program in Business at Georgia State University